Returns & Exchanges
At Creative Memories, we want you to be completely satisfied with your home decor and memory-keeping products. If you are not happy with your purchase, you can return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Carefully place the unused items in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing